Terms and Conditions

Carbon Casino’s terms and conditions apply to your access to and use of the website, your player account, the games made available on the platform, promotions, payments, and related support services. These site terms are designed to explain how the platform works, what players can expect, and what responsibilities apply when using the service.

By registering an account, accessing the website, making a deposit, claiming an offer, or playing any game, you agree to follow these conditions of use. If you do not agree with them, you should not use the platform.

These rules are intended to create a fair, clear framework for everyone who uses Carbon Casino. They cover basic eligibility, account use, verification, payments, promotional participation, acceptable conduct, and the operator’s rights when issues arise.

Who can use Carbon Casino

Carbon Casino is intended for adults only. You must be of legal gambling age in the state, country, territory, or jurisdiction where you are located before you register or use any part of the platform.

It is your responsibility to make sure that online gambling is lawful where you live or access the site. Carbon Casino may restrict or deny access to certain countries, states, territories, or regions at its discretion, including where legal, regulatory, operational, or risk-related concerns apply.

Using the platform from a restricted location, or where online gambling is not permitted, is not allowed. Access to games, deposits, withdrawals, bonuses, or specific services may also vary by location.

Account setup and registration rules

To use certain features of the platform, including deposits, gameplay, and withdrawals, you may need to create a player account. When registering, you are expected to provide complete, accurate, and current information and keep your details updated if they change.

Your account must be opened in your own name. Carbon Casino may limit the number of accounts that one person, household, device, payment method, IP address, or shared environment may register or use, where reasonable and necessary to protect the platform.

If inaccurate, misleading, incomplete, or outdated information is provided, the operator may ask for clarification, place limits on account activity, or suspend access until the matter is resolved. Registration does not guarantee permanent access to all products or services.

Identity checks and account verification

Carbon Casino may request documents or other information to confirm your identity and support safe account use. This may happen before, during, or after registration, and it may also be required before a withdrawal, after changes to account details, or when unusual account activity is detected.

Verification may include checks related to:

• identity and age
• residential address
• ownership of a payment method
• source of funds, where appropriate
• account security or fraud prevention

Requested documents may include a government-issued ID, proof of address, payment confirmations, or other supporting materials that reasonably help verify account details. If requested information is not provided, or if the information cannot be verified, Carbon Casino may restrict account functions or decline certain transactions.

Keeping your player account secure

You are responsible for maintaining the confidentiality of your login credentials and for activity carried out through your account. This includes your username, password, device access, and any actions taken after a successful login.

Your account is personal to you. It may not be shared, transferred, sold, assigned, or used by another person. You may not register or operate an account on behalf of someone else, and you may not allow another person to access your account for gameplay, payments, bonus use, or any other service.

If you believe your account has been accessed without permission, you should contact support as soon as possible through the official channel published on the site. Carbon Casino may take reasonable steps to protect the account while the issue is reviewed.

Deposits, withdrawals, and account balances

Carbon Casino supports a range of payment methods, including Visa, MasterCard, debit cards, echeck, bank wire transfer, checks, cashier’s check, Skrill, Neteller, PaySafeCard, InstaDebit, gift cards, and selected cryptocurrencies such as Bitcoin, Bitcoin Cash, Ethereum, and Litecoin. Available currencies may include USD and supported crypto balances, depending on the payment method used.

Payment options, transaction limits, processing times, fees, and availability may change from time to time. Some methods may not be available in every location, and some transactions may require added review before they are completed.

Deposits must be made using funds that you are authorized to use. Withdrawals may be subject to account review, identity checks, payment method verification, security screening, and internal approval steps before release. Carbon Casino may also request that pending withdrawals be reviewed where account details are inconsistent, verification is incomplete, or the transaction raises reasonable compliance or security concerns.

Account balances, bonuses, and pending transactions should be checked carefully in your cashier area. If you believe an error has occurred, you should report it promptly so the matter can be reviewed.

Bonus rules and promotional conditions

From time to time, Carbon Casino may offer welcome bonuses, reload bonuses, cashback offers, free bets, or other promotions. Examples include the 25% welcome bonus up to $250, certain weekly reload offers, and other limited promotions that may apply to qualifying players or deposits.

All bonus offers are subject to their own bonus terms in addition to these general site rules. Depending on the offer, conditions may include eligibility limits, minimum deposit rules, bonus codes, wagering requirements, game weighting, excluded games, time limits, and restrictions on how bonus funds or winnings may be used or withdrawn.

For example, some offers may require a set amount of playthrough before winnings can be withdrawn. Some games, such as roulette or craps, may not count toward wagering for specific promotions. Certain promotions may only be available on mobile, to first-time depositors, or during a stated period.

Players should always review the specific offer details before participating. If a promotion is claimed or used in a way that does not meet the stated rules, Carbon Casino may remove the bonus, adjust related winnings where appropriate, or exclude the account from that offer.

You can review offer-specific details on any applicable promotions or bonuses page on the website.

Game access, software, and availability

Carbon Casino offers casino content from third-party software providers, including Betsoft, BGaming, Netgame, Onlyplay, Pragmatic Play, and Rival Gaming. Game availability may depend on your location, device, browser, operating system, internet connection, maintenance schedules, and provider support.

The operator aims to keep the platform functional and current, but it does not guarantee that every game, feature, promotion, cashier method, or support tool will always be available. Games or services may be updated, replaced, interrupted, removed, suspended, or limited at any time for operational, legal, technical, or commercial reasons.

This also applies to mobile play. While many players access the site on phones or tablets, compatibility may vary depending on device settings, software version, and provider requirements.

Fair play standards and prohibited activity

Use of the platform must be lawful, honest, and consistent with fair play. Carbon Casino expects players to use the website and account services in good faith.

Prohibited behavior includes, but is not limited to:

• using false, stolen, or misleading personal or payment information
• opening unauthorized duplicate or linked accounts
• allowing another person to use your account
• collusion, fraud, money laundering, or other unlawful conduct
• chargeback abuse or deposit reversal abuse
• bonus abuse, including attempts to exploit offers outside their intended purpose
• trying to manipulate game outcomes, promotions, systems, or payment processes
• using bots, scripts, automated tools, or other unauthorized software
• attempting to interfere with the website, servers, games, or security tools

If Carbon Casino reasonably believes that prohibited conduct has taken place, it may investigate the account and take action consistent with these platform rules.

When Carbon Casino may limit or close an account

Carbon Casino reserves the right to refuse service, limit access to features, suspend bonus eligibility, delay or review transactions, restrict gameplay, or close an account where it reasonably believes that a rule has been broken or a review is needed.

This may happen where, for example, verification remains incomplete, account details cannot be confirmed, misuse of bonuses is suspected, prohibited activity is detected, payment problems arise, or legal or regulatory concerns affect account access.

Where reasonable, the operator may review the facts before taking permanent action. In some cases, account balances, pending withdrawals, bonuses, or related activity may be placed on hold while the matter is assessed.

Errors, malfunctions, and technical mistakes

Like any online platform, Carbon Casino may occasionally experience technical issues. These may include display errors, interrupted sessions, pricing or promotional mistakes, cashier problems, game malfunctions, incorrect balances, or failed updates from internal or third-party systems.

If an obvious error occurs, Carbon Casino reserves the right to correct the issue and address the effects of that error in a fair and reasonable manner. This may include adjusting an incorrect balance, canceling a transaction, voiding gameplay affected by a malfunction, or correcting mistakenly credited bonuses or winnings that resulted from a system problem.

If you notice a clear mistake, you should stop using the affected feature and report the issue to support.

Responsible gaming matters

Gambling should be treated as entertainment, not as a way to earn income or solve financial problems. Carbon Casino encourages players to stay within their limits and to take breaks when needed.

Depending on availability, the platform may offer responsible gaming tools or account restrictions that help players manage their activity. Players who need added support should review the site’s responsible gaming resources and use those options where appropriate.

Ownership of site content and brand materials

The Carbon Casino website, including its branding, design, layout, logos, text, graphics, original content, and certain software elements, is owned by Carbon Casino or its licensors and is protected under applicable intellectual property laws.

You may use the website for personal, non-commercial entertainment purposes only. You may not copy, modify, reproduce, republish, upload, distribute, frame, scrape, or commercially use site materials without prior written permission from the operator or the relevant rights holder.

Third-party services and external providers

Some parts of the platform may rely on third parties. This can include game studios, payment processors, fraud prevention tools, identity verification services, communications providers, analytics tools, and related support systems.

These services may be subject to their own operational limits, outages, review procedures, or availability conditions. Carbon Casino is not responsible for delays or interruptions caused by external providers where the matter is outside its reasonable control, although it may take practical steps to help resolve related issues where possible.

Limits on liability

Carbon Casino is not liable for losses, costs, or damages arising from matters outside its reasonable control, including technical interruptions, software issues, unsupported devices, internet failures, third-party service disruptions, force majeure events, or errors caused by incorrect information supplied by a player.

The operator is also not responsible for losses linked to misuse of the account, failure to keep login details secure, use of the service in breach of local law, or decisions made by the player while gambling.

Nothing in these terms is intended to exclude rights that cannot lawfully be excluded under applicable law. Where liability cannot be fully excluded, it will be limited to the extent permitted by law.

Services provided without guarantees

The website, player account, games, payment tools, and related services are provided on an “as is” and “as available” basis. Carbon Casino works to maintain access to the platform, but uninterrupted service, constant game availability, and error-free operation cannot always be guaranteed.

This means there may be times when parts of the site are unavailable, a payment method is temporarily offline, a game provider pauses service, or support response times are longer than usual. Use of the platform is subject to those practical limits.

Updates to these terms

Carbon Casino may revise these terms and conditions from time to time to reflect operational changes, legal updates, product changes, security needs, or adjustments to how the service is provided.

The latest version published on the website will apply from the date it is posted, unless a different effective date is stated. Players should review the site terms periodically to stay informed about current account rules and conditions of use.

Other policies you may need to review

These terms work alongside other important site policies and rules. Depending on the services you use, you may also need to review the Privacy Policy, Cookie Policy, responsible gaming information, bonus terms, and any AML or KYC requirements that apply to your account.

Those related policies form part of the wider framework that governs how Carbon Casino operates its platform and protects players, payments, and account security.

Questions and support

If you have questions about these terms, your account, verification, payments, or general use of the platform, you can contact Carbon Casino through its official support channels. At the time of writing, support is available by live chat and by email at support@carboncasino.ag.

Using Carbon Casino means accepting the rules that apply to the website, your player account, and the services connected to it. These terms are meant to set fair expectations, protect the platform, and help players understand how the service is managed in practice. Continued access to or use of the site means you accept the latest version of these conditions.